When working in an office you are usually confronted with three types of information you need to remember:
- Actions: This is something where you (or somebody else) needs to do something
- Information: This is something you want to remember. Information can either be generic (i.e. a link to an article you always wanted to read) or project specific (i.e. background information on the customer or project you're dealing with). Sometimes you also want to remember when this information came up or was presented to the customer, so you can later on reference this occasion (like in meeting minutes).
- Decisions: This is where you want to write down the details of a decision and - usually even more important - who was involved in the decision. This is also very important for meeting minutes to have a written reference for the decisions made by all participants.